​#1 (m/f/d) of the Customer Care Department
- remote work opportunity anywhere within Europe, Middle East or Africa -
Our client’s mission is to disrupt the cross-border financial transactions business by simplifying access to the financial services infrastructure for everyone.

The company’s secret of success and its further massive growth are not only based on highly efficient workflow processes and a sophisticated systems infrastructure but also on both an unparalleled user experience and a unique customer journey, which leads to superior customer loyalty and recurring business.

Hence, Customer Service (CS) also plays a pivotal role by providing world-class support and by pushing customer-centricity to a benchmark level in the industry.

In order to further grow the team with outstanding capabilities and shape appropriate internal and external CS execution and delivery structures, we are looking for the #1 (m/f/d) of the Customer Care Department with direct reporting line to the Founder & CEO.

Responsibilities

  • Create a scalable Customer Care organization and lead a fast-growing team of managers and specialists across multiple sites, regions, and languages
  • Drive initiatives to achieve global customer satisfaction and efficiency KPIs
  • Grow and sustain a culture of customer-first mentality/ customer centricity
  • Drive innovations based on customer needs and expectations
  • Scale CS (internal and BPO) by doubling YOY

Required Profile

  • Experience in an international Site-Leader, Business-Unit-Leader or Head/ Director/ VP of CS Management role
  • Track record in successfully defining, implementing and executing state of the art CS strategies
  • Clear understanding of the dynamics of online services
  • Strong analytical skills and business acumen
​Perks & Benefits

Unique occasion to fortify a meaningful business concept with a good cause and beneficial purpose
Supportive culture and work environment which makes high performers an integral part of the company’s growth and success
Appealing position with execution freedom
Great opportunity to make a significant contribution to the creation and further development of a leading-edge Customer Care organization
Sound financial leverage opportunity
Truly international environment with 25+ nationalities working together
Flexible remote work opportunity within EMEA
If you are interested, kindly submit your résumé to Mr. Tarik Tarhan
t.tarhan@kathexis.net